Refund and Returns Policy
Effective Date: January 18, 2025
At GlamXsNest, we are committed to ensuring your satisfaction with our premium model aircraft. This Refund and Returns Policy outlines the terms for returning items and requesting refunds.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Returned items must be unused, in their original condition, and in the original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required for all returns.
Non-Returnable Items
- Custom or special-order aircraft models.
- Items marked as “final sale” at the time of purchase.
- Damaged items caused by misuse, neglect, or improper handling.
Refund Process
- Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days and issued to your original payment method.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
- Exchanges are available for defective or damaged items. Contact GlamXsNest within 7 days of receiving the item to initiate an exchange.
How to Initiate a Return or Refund
- Contact our Customer Support team at info@glamxsnest.com or call 870-774-1138 to request a return authorization.
- Ship the item to the following address:
GlamXsNest
409 Rock Ridge Cir, Texarkana, Arkansas (AR), 71854 - Include proof of purchase and a brief explanation of the issue with the item.
Late or Missing Refunds
- If you have not received your refund after the specified timeframe:
- Check with your bank or credit card company, as processing times may vary.
- Contact our Customer Support team for further assistance.
Contact Us
For questions or concerns about our Refund and Returns Policy, please contact us:
Phone: 870-774-1138
Email: info@glamxsnest.com
By purchasing from GlamXsNest, you agree to the terms outlined in this Refund and Returns Policy. Thank you for trusting GlamXsNest!
